NY City Retail Tour: Reinvention, innovation and inspiration


Branded environments are diverse, purpose-driven and consistently evolving. They also are foundational to our economic climate and society. Heck, even the metaverse desires brick & mortar merchants.

And they fascinate us at Miller Zell.

That’s why we routinely host retail tours for clients, most a short while ago in New York Metropolis, exactly where we sought out the spark of reinvention, innovation and inspiration.

Our curated tour stops weren’t exclusively targeted only on the most recent, shiniest pennies. They also characterize a large vary of retail environments that are suitable to our clientele and share just one trait in typical: prioritizing shopper experience.

Together the way, we observed matters our customers should not do. But we gathered a great deal of reliable takeaways, together with those people concentrated on the gains of:

  • Merchandise bundling
  • Suggestive offering
  • Digital integration
  • Products elevation
  • Expressing experience
  • Solutions selling



REI Flagship

The 39,000-sq.-foot, three-amount REI Flagship on Lafayette Avenue is an architecturally sizeable making in SoHo. The outdated-university experience of it supports the REI manufacturer, which communicates veteran knowledge that can provide both of those the experienced and novice outdoor person.

REI can take pride in its repair/consulting services — biking? ski/snowboard? tenting? — and pairing those with true know-how, bundling products and solutions for outside adventures with SMEs who fulfill clients at “genius-like” specialty bars with a roll-up-their-sleeves, personalised expertise. They can capably prescribe a products for an seasoned rock climber with a precise will need or outfit a newbie for a initial-ever household tenting vacation.

What’s significant for a retail store like REI? Excellent, educated associates delivering actionable steerage and assistance, who then are supported by a retail outlet natural environment that promotes and augments people solutions.



Dyson Demo Shop

Dyson only has 5 standalone outlets, so its Demo Retailer on 5th Avenue nearly functions as a headquarters. Its goal is simple: rejoice the brand’s mixture of “art-moreover-science-as well as-engineering” approach and present why its solutions are the best at what they do.

And while quite a few would at first recognize Dyson as a maker of higher-tech vacuums, their hottest new giving at the Demo Retailer — hair styling — highlights their trending products: Dyson Airwrap™ stylers and Dyson Supersonic™ hair dryers.

“Hero Agents” enjoy a dual purpose of in-retailer associates and hosts for on the web chats. They demonstrate items and aid omnichannel buys — even presenting complimentary present wrapping.

The takeaway from a Dyson Demo Retail outlet is how Dyson products perform, and Dyson is convinced that know-how will elevate its items in the market, maximize revenue and establish brand loyalty.



Nike Flagship

The Nike Flagship retail outlet on 5th Avenue celebrates by itself as “The Residence of Innovation,” and the “Ultimate Nike Retailer,” a single that provides “a peek powering the curtain of Nike innovation.”

The keep delivers a juice bar for customers — also free of charge with buys — a customization house that lets buyers to personalize merchandise, a flooring that includes Nike “experts” who can provide guidance on “all items activity and style” and self-checkout.

It’s an immersive encounter that will examine a ton of bins for individuals who already are brand name advocates. It also will fulfill people who want to look through for an extended period of time, as effectively as serve mission-driven clients seeking particular items for purchase.



Nordstrom Neighborhood West Village

This is a reinvention of a Nordstrom “store” as a brand name ambassador that potential customers with services, not on-web site product sales. Its gross sales concentrate is on BOPIS or curbside pickup, like an aged Sears Roebuck store’s pickup, only reimagined for the 21st century.

It gives tailoring/alterations, expedited returns — its very own and other on the net stores — and design assistance. It also, notably, facilitates dresses donations, thereby tangibly serving its local community.

Additional, it’s established adaptable when experiments do not do the job, these types of as when an on-web site shoe cobbler service was eliminated mainly because it didn’t get substantially traction with clients.



Google Store

What could demonstrate the price of brick & mortar a lot more than a retailer developed by the enterprise that designed its intercontinental name as an world-wide-web lookup engine?

The Google Store in Chelsea, which opened in the summer time of 2021, is all about hands-on products activities. It offers shoppers a opportunity to “Experience all hardware made by Google — Pixel, Nest, Stadia, Fitbit, Pixelbook — arms-on and in‑action, and see how all our items arrive jointly.”

The expectation is that if clients enter an immersive Google knowledge, these kinds of as witnessing the helpfulness of Nest merchandise in a simulated residing area, they will be gained about.

In sum, this retail outlet strategically offers item demonstrations of digital integration that finally become solutions offering to prospects.

More, Google views this, its first shop, as a exam case, as it eagerly solicits consumer feed-back to increase the over-all experience.




Lucid Motors flagship “store” in the Meatpacking District is not about advertising its new EV vehicles. In fact, it can not promote out of this location.

This showroom is about establishing the manufacturer as an upscale competitor to Tesla, as an EV that updates driving functionality and innovative technological know-how. The strategy is that prospects who see, learn about and practical experience what Lucid is featuring in terms of innovation, engineering and stop-to-conclude expertise will straight away covet the new manufacturer in what figures to be an intensely competitive marketplace going forward.

Whereupon they can use the obtainable technologies — in-store or on the web at-property — to customize and then buy a new automobile for supply.



Bed Bathtub & Further than Flagship

The two-degree, 92,000-sq.-foot store in Chelsea reinvents Mattress Bathtub & Beyond’s previously goods-overflowing retail store layouts with improved sightlines, wayfaring and experiences, even though also making an attempt to greater fuse electronic and physical retail journeys.

The aisles are broader, basic store maps clearly communicate on SEG (silicon edge graphics), and model shows/vignettes crack up website traffic designs and support suggestive advertising.

The retailer provides a range of merchandising ordeals, organized by area, and keep-inside-a-retailer partnerships, this kind of as a single with Casper. A “simplehuman” place for an in-property brand name at the leading of the escalator feels unique and properly-executed.

Clients also can use the Mattress Bathtub & Beyond mobile app in-retail store for navigation and item information as effectively as a “scan-and-buy” selection that will allow prospects to bypass the checkout line.

These updates are buyer-centric and experiential, furnishing consumers palms-on curated solutions and larger relieve with digital integration.



Reddy Shop (Petco)

Petco’s “Reddy Shop” on Prince Road in SoHo is billed as a “downtown boutique where by you can shop the freshest Reddy vogue and investigate new encounters together” with your pets.

It brings together significant-conclusion pet equipment with a pledge to focus on sustainability (“85% of our types are developed with plastic from recycled bottles.”).

There are also localization and curated expert services — cost-free “pup cups” — that are geared toward developing faithful, repeat buyers. (In simple fact, our workforce gained a passionate, on-the-location testimonial from a shopper).

This Petco sub-model gives a properly-recognized retailer a various touchpoint for shopper interaction and testing products.

And, finally….




The Protein Bakery

Our tours never only target on big countrywide retailers. The Protein Bakery, an proprietor-operated small organization on West 19th Street, received our workforce over, and not just simply because of its delectable — and balanced! — sweets.

This is a excellent-searching room, with shopper testimonials on the partitions and an suave style that places the aim on the products and the individuals. It aspires to be “warm, inviting and buzzing with contemporary energy” and it succeeds.

In other words and phrases, retail reinvention, innovation and inspiration arrive in a lot of varieties, but the goal is the exact: content, loyal buyers who develop into brand advocates.

Disclaimer: These shots are being  utilized for below the Copyright Act for “fair use” for reasons these as criticism, comment, news reporting, instructing, scholarship, training and investigation. All credit history goes to the respective organizations, internet sites and photographers. 


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